SHROPSHIRE Council has said it is "very satisfied" with its housing management in Oswestry, following complaints from tenants over their properties.

Residents have complained about issues in council-owned homes managed by Star Housing, which manages the council's stock in Oswestry and Bridgnorth, highlighting mould, cracks in the wall and broken sinks among their problems.

Now Jane Trethewey, assistant director for homes and communities with Shropshire Council, has said she is "satisfied" with the way its housing in the area is being handled.


She added: “Shropshire Council is very satisfied with Star Housing’s management of council housing, and with the overall quality of our housing stock in Oswestry, and the council closely monitors Star's performance in investing in the repair and improvement of housing.”

Shropshire Towns and Rural Housing is a not-for-profit organisation set up by the council to manage its housing. Property allocations are administered through Shropshire Council’s choice based letting system, Shropshire Homepoint.

It operates in the Oswestry and Bridgnorth areas, and its role is to collect rent, order repairs and make improvements to all housing.

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According to its 2020-2024 business plan, Star Housing was responsible for over 4,000 properties, collecting more than £17 million in rent, service charges and other income in 2018/19.

They also state that during that time they have completed around 19,940 repair jobs.