A MUM-of-three who recently moved into a Shropshire Council-owned home in Oswestry says she feels “neglected” after finding her property with bare bricks, peeling paint and damp.

Chelsea Reeder, 28, moved into Offa Drive last week along with her three children, aged 11, four, and five months, having been forced to seek a new home nad being left with the only option of Star housing.

The company has said it hopes to complete repairs this week but Chelsea is concerned by the range of issues she is facing.


Chelsea said: “We had to find a temporary accommodation and we couldn’t turn down the council housing option, otherwise we would be homeless.

“So, I signed the contract in August but couldn’t move in until September 4 as they were doing works at the house.

“A lot of people asked me if I didn’t see the house before hand, but I did I just had no option, and thought they were doing works to improve the situation.”

Border Counties Advertizer: The cavity in the wall by the front doorThe cavity in the wall by the front door (Image: Chelsea Reeder)

The mum-of-three says she has come up against a huge range of problems in her new home.

“There were lots of problems off the bat,” she said. “Skirting boards missing, window broken, cracks in the walls and that’s just to name a few.”

After filing a complaint and asking Star Housing to look at the house, the repair team was sent in to assess the situation and repaired a few things, although not very well.

“They repaired the window, but somehow now it doesn’t close, with autumn approaching it’s going to be freezing in that room,” Chelsea added.

Border Counties Advertizer: Cracks in the wallCracks in the wall (Image: Chelsea Reeder)

The 28-year-old says the company, which manages Shropshire Council's housing, has described the issues as "minor" problems.

She continued: “There is a lot going on, and everything is being neglected.

“I rang them so many times, and it’s not my problem to fix their house.”

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STAR housing said that they were made aware of the situation four days after Chelsea and her children moved in.

They added: “We are working with this customer to address the issues within the property and our Repairs Team Leader has visited the property to provide an update to the customer and assurance that the majority of works will be completed this week.”

Shropshire Council has also been approached for a comment.