PATIENTS across Shropshire, Telford and Wrekin are being urged to take part in a feedback session for NHS 111.

The call for information has been made by Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG) and also by Healthwatch Shropshire, plus its partnership in Telford and Wrekin.

They want to hear about how people across the region use NHS 111 and how they access wider general medical care services, hoping to understand how patients decide on which service to use.

Sam Tilley, director of planning for NHS Shropshire, Telford and Wrekin CCG said: “The NHS 111 programme went live at the end of last year and encourages people to contact NHS 111 before attending A&E so they can be directed straight to the right service for their needs.

"If you live in Shropshire or Telford and Wrekin and had an urgent problem, which you thought might need A&E and used the NHS 111 service in this way since May 1, 2021, we are keen to hear your views of the service.

“Whether you have had a positive or not quite as positive experience of NHS 111, please let us know because it is only through gathering the views of our population that we can build on what is going well and improve on what is not going quite as well.

"People who have used the NHS 111 service can complete the online survey which should take no longer than a few minutes.”

A spokesman added: "Urgent care services are for when people need medical advice or treatment for an urgent health condition on the same day.

"This covers illnesses which are not life threatening but cannot wait until a routine appointment with a GP or other healthcare professional is available.

"These may be conditions and injuries such as sprains and strains, minor scalds or burns, skin infections, feverish illness or abdominal pain.

It is important that people can get the right care in the right place, whenever they need it.

"We know that it can be confusing to know which service is the right one to use, and we want to help make this clearer."

To take part in the survey in Shropshire, head to www.healthwatchshropshire.co.uk/urgent-medical-care-survey

The survey closes at 5pm on Sunday, November 28, and all responses will be anonymous.