AN OSWESTRY care home which closed suddenly before Christmas has received a 'damning' overall inadequate rating after an inspection from the Care Quality Commission (CQC).
The CQC visited Hartlands Rest Home, in Salop Road, in September last year with a follow-up inspection in October.
It published its results last week but the home closed suddenly on Friday, December 15 with 10 residents moved to new facilities.
The home was considered to offer an inadequately safe service with inspectors ruling that it was not well led, and that the service it offered required improvement.
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A summary of the inspection, carried on the CQC’s website, said the home catered for 14 residents, most of whom were living with dementia.
It added that there were a number of safety issues at the home.
It said: “Hartlands Rest Home is a residential home providing accommodation and personal care for up to 21 people aged 60 and over.
“At the time of the inspection 14 people were living there, some of whom were living with dementia.
“People were exposed to risks from the environment including fire, following our inspection we made referrals to the fire service who have taken action.
“Management of medicines was not safe. People were not always safeguarded from the risk of abuse. Lessons were not learned after adverse incidents.
“Infection prevention and control measures were not robust, and people were placed at risk of Legionella and food poisoning.
“The provider did not have a clear system to ensure there were enough staff to support people safely. Staff did not receive appropriate training to ensure they could deliver safe and effective care. Staff were not always recruited safely.
“People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.
“The provider did not have good oversight of the quality and safety of care, their governance systems were ineffective. People and relative described the registered manager as supportive.
“The registered manager felt unsupported by the provider and was planning on leaving their post following our inspection.
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“There were no clear systems in place to proactively seek feedback from people, relatives and staff about the running of the service and how quality could be improved.”
The CQC added that as the overall rating for this service is 'inadequate' the home is now in special measures, meaning it will be in review and re-inspected in six months.
They added: “If the provider has not made enough improvement within this timeframe and there is still a rating of inadequate for any key question or overall rating, we will take action in line with our enforcement procedures.”
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