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Broken internet connection damaging Oswestry businesses

Published date: 31 December 2013 |
Published by: Emily Davies 
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BUSINESSES in Oswestry claim a broken internet connection is damaging trade.
Customers with telecommunication companies EE, Orange, T-Mobile and Three say their 3G connection stopped working in November after EE switched off two masts in the area.
But despite numerous calls to their service providers they say there is no date for switching the masts back on.
Lowri Roberts, who runs Siop Cwlwm in the Powis Market Hall, said: “I run the business using my phone, but I cannot access emails, Facebook, Twitter, anything on the internet. I am paying for a 3G service, but I am not getting it.
“It is definitely affecting the business. I have had to pay for WiFi in the market on top of my contract which is additional expense.”
Miss Roberts also said her main frustration was with EE’s refusal to accept responsibility until earlier this week after they said the issue lay with individual mobile handsets.
She added: “It’s not just me, there are hundreds of people affected and it’s so frustrating. In the rural parts of Oswestry EE is the only service you can get.”
Photographer Phil Barrett, from PB Art Works, also based in the town centre, said the issue was certainly compounded by the poor customer service, adding: “I am coming to the end of my contract (with Orange) and I won’t be renewing it, their service is appalling.
“I am a BT customer at home and it if it wasn’t for BT Open Zone, that’s the only internet connection I have got. I can’t load pictures, email clients; I have been struggling.”
A spokesperson for EE said: “We’re sorry to hear customers in Oswestry are experiencing signal problems. We are investigating this as a matter of urgency.”

 

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