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Mum 'abandoned' over bus buggy row

Published date: 11 December 2012 |
Published by: Emily Davies
Read more articles by Emily Davies


 

A YOUNG mother has told how she was abandoned on the side of a busy road when an Arriva bus driver refused to let her on board.


Amanda Leslie, from Park Hall, was waiting to board the bus with her two-year-old and six-week-old daughters in the village just outside Oswestry.
 

But when the bus pulled up the female driver refused to let her travel because the buggy space was already taken.
 

The 22-year-old explained: “It was just rude. She tried making out the bus could not hold two buggies, but my sister [who was already on the bus] had checked. The girl who was on there was going to fold hers up, but she was not allowed the option, the driver just said no to me. I have been on Arriva buses with more than one in the past.
 

“People on the bus thought it was hilarious. I was not impressed,” she added.
Amanda then took her complaint to the manager at the Oswestry Arriva depot, but was told the reason for the refusal was because a guide dog was also on the bus, despite her sister saying there was not.
 

She continued: “They will not download the CCTV because it was not an offence. I have proof, I rang the number on the back of the ticket, but Arriva will not take me seriously – it really winds me up.”
 

She also said the travel company states Amanda and her daughters only had to wait two minutes for another bus, but the tickets bought by her sister and herself prove her wait was up to 15 minutes.
 

“Everyone should be aware of this driver’s attitude to parents getting on a bus, if she could do this to me in the freezing cold I would hate to see what she would say to an elderly person.”
 

A spokesperson for Arriva said: “Quite rightly our driver used common sense and did not ask the disabled person [with the guide dog] to move and, as there was another bus on service 70 due in two to three minutes our driver advised the person waiting at the stop to catch that one. Of course the customer had the option of folding her buggy then boarding the first bus and stow the buggy safely inside the bus.”

 

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